Patient Policies

Capeside Psychiatry Policies

The following policies have been adopted by Capeside, please review and maintain these policies for referencing; any staff member will be more than happy to answer questions or concerns you may have regarding these policies.

  • Copays are collected at time of visit, if unable to pay the full copay amount, your appointment will be rescheduled

  • Credit Cards are accepted for co-pay amounts

  • We will file your insurance to which we are not in network; however, you could have an Out- of-Network extended expense

    • Insurance information that has been changed or updated must be kept updated in our system. If not, the balance due becomes your responsibility

    • Insurance does not guarantee payment in full. Services deemed medically unnecessary by the insurance carrier become your responsibility

    • Capeside’s Finance Department will assist you with filing insurance to a secondary or tertiary company

1. Insurance Filing:

2. Self-Pay Accounts:

  • All accounts that are self-pay must be paid at time of services rendered, unless a payment schedule has been set up with the administrative team

  • Accounts with an outstanding balance must be paid in full within 60 days

  • Credit cards are accepted for self-pay payments

3. Statement of Accounts:

  • Capeside will send out a statement to the address on file once payment has or has not been received from your insurance carrier

  • In the event your payment is not received within 30 days, you will receive a second notification of past due amount owed

4.   Appointments: Require 24 Hours’ Notice for any cancellation

  • A $25.00 Cancellation Fee is processed for any appointment that does not cancel within a 24-hour window and must be paid at your next appointment

  • If you are 15 minutes late for your scheduled appointment you may be asked to reschedule

5. After Hours

  • Emergencies Dial 911