Our offices remain staffed and will conduct business as usual. Pharmacies have indicated that they will remain open; however, they may restrict the number of customers allowed in the store at one time, or will mainly be using drive-through. Please be patient with staff taking calls during this time as they are personally assisting each caller. Thank you for treating our staff with kindness as they diligently serve you.
Coronavirus Disease 2019 (COVID-19) Response in North Carolina
Optum has a toll-free 24-hour Emotional Support Help Line at 866-342-6892 for people who may be experiencing anxiety or stress around COVID-19.
The National Disaster Distress Helpline at 1-800-985-5990 offers crisis counseling and emotional support 24 hours a day for anyone experiencing distress or other mental health concerns during the COVID-19 outbreak.
The Hopeline is also available 24 hours a day at either 919-231-4525 or 1-877-235-4525.
LME/MCOs can provide resources for Medicaid beneficiaries and individuals without insurance.
The National Suicide Prevention Hotline (1-800-273-TALK) offers free and confidential support for people in distress, prevention and crisis resources and best practices for professionals.